Managed Services & Support

Applied Software Engineering Managed Services optimise IT return on investment and guarantee robust systems production. We work hard to increase quality, optimize support costs, add value and enhance business operations.

Managed Services & Support image

Our services

  • Application Maintenance
    & Support

    Applied Software Engineering increases the span of business-critical software solutions way beyond the end-of-life date, helping lower TCO and increasing your IT ROI - all while ensuring the optimal services your internal and external customers expect.

  • Activity / Troubleshooting
    Solutions

    Logging and reporting bugs and malfunctioning is mission-critical, so let Applied Software Engineering specialists settle activity and problem tracking systems to ensure issues are identified, reported and repaired promptly.

  • Product / Application
    & Enhancement

    Our maintenance experts review how applications are running, analyse performance for potential bugs, and put in place system enhancement plans to improve product/application operations.

  • Performance / Availability
    Monitoring

    Applied Software Engineering helps businesses make sure high-availability products run smoothly by designing and implementing monitoring solutions to eliminate downtime.

Set of services
takeover for maintenance

  • Solution / Product
    Audit

    • Professional Audit (Codestyle, source code structure, tech stack and frameworks)
    • Database design
    • Vulnerabilities
    • Documentation Verification
    • Review of Functional/Performance test coverage
    • System environments

  • Emergency & Full-Featured
    Maintenance

    • Hot Fixes
    • Backup & Recovery
    • Preventive/Corrective Adjustments
    • Performance Improvement
    • Incident Management

  • Evolution &
    Roadmap

    • Adaptive/Perfective Maintenance
    • Impact Analysis and Modeling
    • Roadmap for Improvements and Versions Planning

  • SLA
    Management

  • Release
    Management

  • Configuration
    Management

  • Knowledge
    Management

  • Quality
    Management

Bridging the gap between
Development and Operations

We believe maintaining a healthy relationship between development and operations teams is vital when providing support. By implementing cooperative DevOps workflows and seeding Agile elements into support operations, we help you run and develop robust software at scale and speed up release cycles, increasing value for money. Applied Software Engineering gives your organisation the opportunity to quickly embed more positive changes and gain profit from DevOps-oriented customer support:

  • Co-located Devs and Ops
  • Cross-functional teams
  • Continuous delivery
  • Smaller mean time to recovery
  • Constant improvement

Featured Works

  • Virtual PBX Management Portal

    A web IP private branch exchange management system (Advoco NetPBX) that is intended to be used by both service providers and end customers (tenants) to control private telephone networks. This cloud-based solution can be repackaged by service providers to be offered under their own brands for Swedish and global customers.

  • Digital signage management system

    Cloud-based digital signage management solution allows its users to leverage the benefits of the new generation of signage technology. The system features video player software and content management system.

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